MAIN TERMS & CONDITIONS OF SERVICE
Salary:£40,541 to £45,045 per annum
Hours: Standard working week is 39 hours
Holiday: 28 days per annum, including public holidays, rising to 33 days over five years
Pension: Derby Theatre operates a contributory pension scheme provided by NEST
Probation: This post is subject to a six-month probationary period.
Notice: One month during probationary period, two months thereafter.
Benefits: Complimentary or discounted tickets to selected shows (non-transferable and subject to availability), childcare vouchers scheme, discounted parking in Derbion car park, Saville’s Insights App for discount at selected Derbion stores.
Purpose of Post
Join Derby Theatre’s senior management team and play a pivotal role in shaping exceptional visitor experiences. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities.
This is a key leadership position ensuring Derby Theatre remains safe, welcoming, and financially sustainable, while championing our vision as a Learning Theatre.
You’ll oversee food and drink services, front of house operations, premises, and security—creating an environment where every visitor feels valued and inspired.
Closing Date: Sunday 8 February 2026
We aim to actively champion and celebrate diversity in all its forms. We are committed to equality of opportunity for all of those we work with and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.
We positively encourage disabled people, people of African or Caribbean heritage, South Asian heritage, East Asian heritage, West Asian heritage, Central Asian heritage, South East Asian heritage and people of Middle East and North African heritage and those who have experienced racism. By the term ‘those who have experienced racism’, we are referring to individuals who have experienced discrimination based on the colour of their skin, race and/or their culture.
We guarantee to interview any candidate with a disability who meets the essential criteria for the role.