MAIN TERMS & CONDITIONS OF SERVICE
Salary:£25,847 per annum pro rata
Please note we have a number of positions available as below:
2 x 14 hours per week
2 x 21 hours per week
2 x 30 hours per week
Holiday: 28 days per annum, including public holidays, rising to 33 days over five years
Pension: Derby Theatre operates a contributory pension scheme provided by NEST
Probation: This post is subject to a six-month probationary period.
Notice: One month during probationary period, two months thereafter.
Benefits: Complimentary or discounted tickets to selected shows (non-transferable and subject to availability), childcare vouchers scheme, discounted parking in Derbion car park, Saville’s Insights App for discount at selected Derbion stores.
Purpose of Post
As a key member of Derby Theatre’s Front of House and Box Office team, you will play an important role in creating an exceptional experience for every visitor. You’ll be one of the friendly faces of the theatre, providing a warm, welcoming and knowledgeable service from the moment customers arrive.
Working across a variety of customer-facing areas, your role will include box office sales and enquiries, meet and greet, ticket checking, ushering, bar duties and pop-up sales locations throughout the theatre. You’ll help audiences find their way around the venue, answer questions, resolve ticketing issues and ensure everyone feels welcomed, supported and valued.
You’ll also actively contribute to maximising ticket sales and promoting the work of Derby Theatre, working closely with colleagues and the Marketing team. Using the Spektrix ticketing system, you’ll maintain accurate customer information and provide an efficient sales and information service across the counter, telephone and online channels.
The role is varied and requires someone who is flexible, personable and confident working as part of a busy team. You’ll represent Derby Theatre with professionalism, courtesy and enthusiasm, championing its work while helping to maintain a safe, secure and welcoming environment.
Closing Date: Sunday 4 October 2026
We aim to actively champion and celebrate diversity in all its forms. We are committed to equality of opportunity for all of those we work with and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.
We positively encourage disabled people, people of African or Caribbean heritage, South Asian heritage, East Asian heritage, West Asian heritage, Central Asian heritage, South East Asian heritage and people of Middle East and North African heritage and those who have experienced racism. By the term ‘those who have experienced racism’, we are referring to individuals who have experienced discrimination based on the colour of their skin, race and/or their culture.
We guarantee to interview any candidate with a disability who meets the essential criteria for the role.