Terms & Conditions

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

In the unfortunate event of a production/performance being cancelled, we will automatically offer you: an exchange to a different performance (if available); theatre credit (to be used on a future production at Derby Theatre, available for 12 months), a full refund or the option to donate to the Theatre.

If you are unable to attend a performance for any reason (including Covid-19 related symptoms): we will happily exchange tickets to another performance (subject to availability) at a charge of £1 per ticket. With any price difference, additional payment may be required or if the ticket price for the performance you would like to change to is less, the difference will be returned to theatre credit. We are unfortunately unable to offer refunds.

If a performance is rescheduled, ticket holders will be offered tickets to the rescheduled performance, equivalent to the face value of the ticket.

The Management cannot be held responsible for any tickets which are lost or stolen.

Derby Theatre reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

Please note that changes to the cast for a performance (including any star casting) will not entitle customers to a refund.

The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink are also be prohibited.

The Management accept no responsibility for any personal property.

The Ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative seats to those specified on the ticket.

Ticket holders consent to filming and sound recording as members of the audience.

Derby Theatre is committed to ensuring that our Theatre is a safe, inclusive and respectful place for our teams and our visitors. We will take immediate action when this is not supported by those visiting our venue. If you have any questions, queries or concerns during your visit, please ask to speak to a Duty Manager.

Where tickets are sold as “From”, prices are subject to change in line with demand. We always recommend booking early for the best seats at the best price.

At the point of on sale, at least 10% of seats for most performances will be on sale at the lowest available ticket price, and these seats are sold on a first come, first served basis.

Our website landing pages will always advertise as the lowest “From” price, but for the most up to date availability and information on ticket prices please click through the seating plans for a show on the website, or enquire at the box office.

All tickets, prices, concessions and offers are subject to availability and can be changed or withdrawn at any time without prior notice.